Customer Service Associate - (Remote) at Mass Mutual

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Become a Mudflap Customer Support Superstar!

Are you a customer service champion with a passion for helping businesses thrive? Do you enjoy working in a fast-paced environment where every day brings new challenges? If so, the Customer Support Specialist role at Mudflap might be your perfect fit!

MassMutual: Build Rewarding Customer Relationships

MassMutual, a leading mutual insurance company, is seeking a passionate Customer Service Associate to join our remote Life Call Center team. In this role, you'll be a champion for our customers, providing exceptional service and crafting personalized experiences that build trust and loyalty.

Unleash Your Customer Service Expertise

Customer Centric Champion: Build rapport with customers, actively listen to understand their needs, and strive to exceed expectations on every interaction.
Life Insurance Guru: Become a knowledgeable resource on MassMutual life insurance products. Answer questions, resolve inquiries efficiently, and educate customers about their policies.
Problem-Solving Pro: Independently handle a variety of customer issues, leveraging your critical thinking skills to find solutions. Seek guidance for complex situations, ensuring all concerns are addressed.
Efficiency Expert: Effectively manage your time to meet departmental service goals, ensuring a smooth and positive customer experience.
Tech-Savvy Master: Utilize multiple systems and tools to achieve set objectives in areas like customer experience, first contact resolution, call quality, and call handling time.

Why MassMutual is Your Ideal Remote Workplace

Remote Work Freedom: Enjoy the flexibility and convenience of working from home with a set schedule (8-hour shifts, Monday-Friday, Eastern Time) that offers work-life balance (no weekends!).
Competitive Compensation & Growth: Earn a competitive salary of $42,000+ with the potential to earn an additional 5% annual bonus. We invest in our employees and offer opportunities for career advancement.
Comprehensive Training & Support: Gain valuable industry knowledge through our fully-funded 10-week virtual training program (July 1st - September 13th, 2024). You'll be surrounded by a supportive team that fosters your success.
Be Part of Something Meaningful: Contribute to MassMutual's mission of helping people secure their future and protect their loved ones.

Ready to leverage your customer service skills and build a rewarding career at a purpose-driven company? Apply today!

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